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FAQs

Q: How much will it cost to ship my order?

All orders ship from Las Vegas, NV and we pass the best rates possible to our customers.

 

Q: How do I track my order? Where is my tracking number?

Once your order has shipped, an email with your tracking number is sent to the email address associated with the order. If you did not receive your tracking number please check your spam/junk folder as they sometimes end up there. For registered users, order information, including tracking information, can be found by logging in with your user name and password and viewing your purchase history. Please be sure to add us to your contacts so our correspondence ends up in your inbox. 

 

Q: My red-dot sight is blurry

This is common at first impression, or may be indicative of an eye astigmatism. We reference dot shapes and blurriness in our FAQ. A simple test to determine if your sight is defective is to look through your rear peep sight if you have one, that will usually clear it up.

Mount the sight on your rifle and turn the brightness up only bright enough to see the reticle. Look straight through the sight with both eyes open and focus on the target, not the reticle. 

Here is a short list of some of the ways a Red Dot may look with astigmatism:
  1. A cluster of dots or a blob. This could be dots overlapping, or not. It can be in half size dots or other portions as well, but in general it is a group of dots that can be defined or blurry.
  2. Starbursting. This can be in conjunction with clusters. It can be radiating or asymmetrical with various “arms” in shapes or sizes. It can appear fuzzy.
  3. Abnormal shape. This can appear oval or as a line of some type. 
  4. Halo around the dot view can be possible for clients that have had eye laser surgery. 

 

Q: What is Co-witness?

Co-witness is the ability to see your iron sights through the optic's sight window. Two of the most common positions of the iron sights in the sight window, "absolute" and "lower 1/3rd" co-witness.

 

Q: My Micro Dot has a canted front lens, is that normal?

Yes, by design the front lens is canted. This is required to reflect the emitter’s light back to the user in the form of the aiming dot.
 

ORDER STATUS

 

Q: Has my order shipped?

Once your order has shipped, an email with your tracking number is sent to the email address associated with the order. If you did not receive your shipment confirmation number please check your spam filter settings. Registered users can sign in with your user name and password and view the status of their orders. Un-registered users can email [email protected] 

 

Q: How do I track my order? Where is my tracking number?

Once your order has shipped, an email with your tracking number is sent to the email address associated with the order. If you did not receive your tracking number please check your spam filter settings. For registered users order information, including tracking, can be found by logging in with your user name and password and viewing your purchase history.

 

Q: How do I change quantities or cancel an item in my order?

Please call or e-mail customer service AS SOON AS POSSIBLE about changing or canceling your order since we process and ship orders quickly. 

 

Q: My order never arrived.

First, check that your order has shipped from us and that the carrier’s tracking number shows that it has been delivered, using the tracking information.

If your tracking number shows delivered, but you did not get the package, there is not much we can do until you contact the carrier directly. For Fedex the number is 800-463-3339 and for UPS it is 800-742-5877. They are generally quite good at resolving these issues, but should they fail, give us a call. If USPS shows delivered and you did not receive the package then you will need to contact them at 800-275-8777 or we cannot file a claim. IMPORTANT: Ask to speak with the postmaster for your city directly; we have never seen an instance where anyone else cared enough or was empowered to help.

For UPS and Fedex: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 2 business days for expedited services or 5 business days for ground services, then please give us a call or send us an email.

For USPS: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 4 business days for Priority Mail and 7 business days for First Class Mail, then please call or send us an email and we will figure out a solution.

 

Q: An item is missing from my shipment.

 Please let us know as soon as you notice so we can get you handled asap. Email us your order number and the missing item at [email protected]
 

MY ACCOUNT

 

Q: How do I create an account?

Click the  "Register" link at the top right side of our site and enter the required information and click "Create Account". Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

 

Q: How do I edit my account information?

Click the "My Account" link at the top right hand side of our site, sign in, and click “Edit Account.” Select the categories you wish to edit and click “Update Account”. Afterwards you may log out or continue browsing our site.

 

Q: I forgot my password.

Click the "Login" link at the top right corner of our site. Under the “Returning Customer” box on the left, click “Forgot Password.” A pop-up window link will ask for your email address, and send an email to you with instructions on resetting your password.

 

Q: I received the wrong product.

If you feel that you have received the wrong product, please contact customer us with your order info. We will get you handled asap on the rare occasion this happens.

 

Q: What is your return policy?

In the rare instance a return is necessary the guidelines below will affect the return. All returned merchandise must have a Return Material Authorization number (RMA) issued by The Pew HQ prior to return. Goods returned with an RMA must be in original condition and packaging and all contents and documentation must be present. Items returned without an RMA number will be returned at the shipper’s expense.

We will gladly accept return for refund any unopened and unused product. Simply return any new unused item back to us within 10 daysfrom the date delivered. Shipping charges are not refundable. Once a scope is mounted it becomes used and is not eligible for refund, exchange or return. Placing a scope in rings constitutes mounting. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.

Visit our Return Policy page to submit a return request and receive your RMA number.

 

Q: When will my order ship

Please see each individual item page for more information on the availability or restrictions of individual items. You will receive a shipment confirmation when your order has shipped, and tracking information within 24 hours of shipment.