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Return Policy

To ensure prompt, accurate service, all returns require prior authorization by The Pew Headquarters Customer Service Department. The Pew HQ will accept returns within 30 days of the original invoice date as long as the products are new and in original, unopened packaging (some restrictions apply). All concerns must be brought to the attention of Customer Service within 48 hours of receipt of merchandise.

If you receive a damaged shipment, please note this on the freight delivery record and take pictures of the damages. Please keep all packaging and notify Customer Service immediately.

We are unable to take back products with opened packaging and used products. The Pew Headquarters is not a warranty repair station, and we cannot accept defective merchandise returns. Defective merchandise is subject to the manufacturer’s specified warranty policy, and the manufacturer should be contacted directly for details. Additionally, we cannot accept returns on clearance items, special order merchandise or products that have been shipped to a third-party.

Our return specialists will issue credit for the return following an inspection, and you will be notified via email if there are any issues or if we are unable to apply credit for the return.  

Restocking Fees:

  • ● There will be no restocking fee if an item is returned as a result of our error, shipping errors or merchandise damaged in transit.
  • ● All other returns are subject to a 15% restocking fee.    
  • ● Returns for items that have been drop shipped directly from the manufacturer will be assessed a 25% restocking fee and must have prior manufacturer approval.  

Firearms Returns:
Our standard return policy does not apply to firearms and NFA products. Please contact customer service for additional details.   

Fulfillment Return Policy:
We will gladly take back new products in original packaging in accordance with our standard return policy after you have determined which products comply with our return requirements. We are unable to accept product in opened packaging and used products. Additionally, some products may not be eligible for return. If a product is returned in unacceptable condition, we reserve the right to destroy the product at the buyers expense.   

Shipping Charges:
Original and return shipping charges will not be refunded unless the return is the result of our error or merchandise is damaged in transit. Shipping labels will not be issued to consumers. Shipping labels cannot be issued for products classified as hazardous materials. Please contact the Customer Service Department for additional details.

Returns Process:
All returns require a Return Authorization number. You can make a return request on our website by emailing [email protected] To process a return request using our website, please follow these easy steps:

  1. 1. Fill out the form on the website and click the Submit button to send your request. If you are returning more than one item You will receive one RA number for your entire return.
  2. 2. Once we have processed your request, you will receive an email that contains your RA number and additional instructions on where to send the return. Our goal is to process requests by the close of business on the next business day.
  3. 3. Once you obtain an RA number, please make sure it is clearly marked and visible on the outside of the package. Packages that do not contain an RA number may be refused.
  4. 4. Please include a copy of the original invoice and RA form with the package.  

Should you have any questions, please feel free to call The Pew HQ’s Customer Service Department at 702-389-7611 or email us at [email protected]